Information when you need it:
General Refund Policy:
Refundables: Full refund on all products faulty. Partial refund of (85% of total purchase after general deduction of actual shipping expense and banking expense) on all good returned as new and within 30 days after the purchase date.
Non-refundables: All products involving intellectual properties are non-refundable. They are books, DVDs, videos and patterns. Returned products that are obviously used - consult Thimblelady by email before making a return. Returns beyond 30-day after purchase are non-refundable.
Refund shipping cost: Customers must pay for full shipping cost to have returned non-refundable or non-exchangable items shipped back. Returns on non-refundable purchases or beyond 30-day deadlines without Thimblelady consent will be treated as disposed items.
General Exchange policy:
Exchangables: All products are exchangable whether it is faulty or customers changed their mind unless a purchased item is no longer in as new condition or beyond the time frame of 30-day after purchase. Exchange usually covers only the replacement of the same item. Exchange for a different item can be made unless it is a non-exchangable item. Additional shipping cost will apply - consult Thimblelady by email for advice.
Non-exchangables: Items containing intellectual property such as patterns, books, DVDs and items custom made such as cut fabrics are not exchangable unless it is faulty.
Thimblelady Thimble exchange: To ensure every quilter with a perfect fit, Thimblelady's silver and steel cone thimbles not only can be exchanged within 30 days of purchase but alsoare free of return shipping cost - Thimblelady pays for sending the exchanged thimble back to you!
Exchange shipping cost: We pay return shipping cost for exchange of thimbles. Customers cover shipping cost for other reasonable exchanges.
Return and exchange contacts:
PO Box 232, Wahroonga, NSW 2076, Australia
Any further questions? Email Thimblelady.
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